We help you (with your vendors) create your ideal hospitality-technology environment. And, you don’t have to limit yourself to any one vendor, instead work with open technology and ODBC to develop your own utopia.

Your organization can't afford to wear the many hats needed to integrate these technologies and further, to motivate your multiple vendors to work together. Immersion Technology can, and we'll make your case to them – isn’t it time someone developed a business to serve as your advocate in technology and cooperation?

Whatever your ideal may be, we want to help you achieve it quicker – utilizing the latest Military, Commercial and NASA Technology available today. We will fill in the technology gaps and motivate your vendors to open up their system for better data exchange, and ultimately work to unlimit your reach!

Our Professional and Consulting Services include:

Research & Development of "Potential" Ideas – We offer direction on development of new products that your hotel may desire today or tomorrow but can’t wait for till next year. We help forge the integration of new technology to affordable adoption and to work with your current systems. ITI explores differing/mixed technologies and how they are used today, Identifying better ways they can be used tomorrow. We evaluate the cost benefit analysis to break these (cutting edge) systems into the Hospitality Marketplace without costing you a fortune. We employ subject matter experts, excited and imaginative people who have been a part of random technology companies. ITI brings new technology to Hospitality and what we can do for you today is limited only by your own willingness to ask for the impossible to be possible.

Consulting and Advisement on Current Systems – Whether it's your existing software or you’re considering procuring new software to run your business, we can help you identify, detail and specify the exact functionality or business rules needed to improve your operations for you and reaffirm your choice in a complete software package. Usually, software companies will offer to make development changes for a fee and in the end you're often presented with “just what you asked for but nothing like what you needed”. When ITI is involved for your product selection, development “details” needs and getting the best deal from your PMS, CRS, CRM and POS vendors, you can rest assured we have been there before and know what you MUST call out in advance, to hold that same leverage in the future. As one vendor system has reached its limit we'll help develop a complimentary system built to bridge the technology. We speak your language as well as the software providers' – knowing both waterfall and agile development methodologies – and will insure that you get what you need.

Testing of your Systems – ITI provides experienced resources to evaluate new applications, new features, and new programs you are considering implementing in (or have purchased for) your operations. We provide User Acceptance Testing (UAT) on a variety of systems and are also available for live / cutover support of new application data into your new or converted systems. Thoroughness in our efforts is just one of our many strengths and that equals peace of mind for you.

Customized Training – We develop customized training programs for new implementations, ongoing education of your users and periodic refreshers, while ensuring your policy and procedures are incorporated. ITI offers remote training, additional to or in lieu of, on-site / classroom training, live support training for minor upgrades and development of comprehensive learning tools. We review, understand and develop courses tailored to your operations and objectives. Empower your employees with the knowledge that results from a good system training program.

Project Management – We bring experience in implementing new systems, new technologies and new marketing programs. We're aware of the challenges your operations face daily. As ITI manifests your plan from start to finish, your team can concentrate on learning hands-on instead of managing the detailed process of the project. Leave the management to us and let your staff to do what they do best, service your guest and take care of your operations.

Private Label Support for ALL your Systems – System maintenance and support (remote and on-site) of many different PMS, POS and Back Office systems. Real-time help at the moment we receive your call with guaranteed follow-up care for each issue. When your staff places a support call with Immersion Technology, 'WE OWN IT' until we can resolve the issue, we immediately relieve stress that technical problems can bring. We didn’t build it, but we will fix / work around it or, we will assist you in finding a new solution/vendor to that is just right for you.
Please review our services sheets on the left for more information on our Help Desk offering.

Planning – The single most important aspect of any change is the planning stage. ITI has experience implementing IT change within organizations from independent inns and suites to franchise hotels, new system implementations, new renovation and grand openings to new customer service and technology support programs.